rajbee Frequently Asked Questions
Everything you need to know about rajbee — from opening your account and making deposits via bKash or Nagad, to understanding bonus terms, game rules, and how we keep your play safe.
Welcome to the rajbee FAQ page — your complete guide to using the platform confidently. Whether you are a first-time player in Dhaka figuring out how to deposit via bKash, an experienced punter from Chittagong asking about BPL betting markets, or a slots fan from Sylhet wanting to know about RTP and wagering requirements, you will find a direct, honest answer below. Browse by topic or scroll through all 25 questions at your own pace.
bKash, Nagad & Rocket credited in 2–5 minutes
BPL, IPL, T20 World Cup — live ball-by-ball odds
All data encrypted end-to-end on every session
Slots, live casino & crash games — mobile-first
Deposit limits, time-outs & self-exclusion tools
BST-hours support via email — fast & friendly
Account & Registration
Signing up, KYC verification, login issues, and managing your rajbee account.
Creating a rajbee account takes less than two minutes. Visit the rajbee Login page, click Register, fill in your full name, date of birth, mobile number, and email address, then set a secure password. You must be 21 years of age or older to register. Once submitted, you will receive a verification code on your mobile number to activate your account.
rajbee requires a government-issued photo ID for KYC verification — a National ID card (NID), passport, or driving licence are all accepted. You may also be asked to submit a selfie holding your ID document. KYC is mandatory before your first withdrawal and is used to confirm your identity and age (21+). Most verifications are completed within 24 hours during Bangladesh Standard Time business hours.
To reset your rajbee password, go to the Login page and tap "Forgot Password". Enter the mobile number or email address linked to your account and you will receive a one-time reset code. Enter the code, set a new password, and log back in. If you do not receive the reset code within five minutes, check your spam folder or contact support at [email protected].
No. rajbee strictly allows only one account per person. Duplicate accounts are detected during KYC and will be closed. Any balances in duplicate accounts may be forfeited. If you previously had an account and cannot access it, please contact support rather than opening a new one.
To close your rajbee account permanently, email [email protected] from your registered email address with the subject line "Account Closure Request". Withdraw any remaining balance before submitting your request. If the closure is related to problem gambling, rajbee also offers a self-exclusion option that can be activated immediately from your account settings — see the Responsible Gaming page for details.
Deposits & Withdrawals
bKash, Nagad, Rocket, Upay, bank transfers, processing times, limits, and fees.
To deposit via bKash on rajbee, log in, go to the Deposit section, and select bKash as your payment method. You will see the rajbee bKash merchant number displayed on screen. Open your bKash app, choose "Send Money" or "Payment", enter the merchant number and your deposit amount, then confirm with your bKash PIN. Enter the bKash transaction ID back on the rajbee deposit screen and click Submit. Deposits typically reflect in your rajbee wallet within 2–5 minutes.
Nagad deposits on rajbee are processed instantly in most cases and typically reflect in your wallet within 2–5 minutes of submitting the transaction ID. If your deposit has not appeared after 15 minutes, contact rajbee support with your Nagad transaction reference and the exact amount deposited — the team will reconcile it manually.
The minimum deposit on rajbee is ৳200 for mobile wallet methods including bKash, Nagad, and Rocket. For bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, or other partner banks, the minimum is ৳500. There is no maximum single deposit limit set by rajbee, although your payment provider may apply its own transfer limits.
The minimum withdrawal on rajbee is ৳500 for bKash, Nagad, and Rocket. Bank transfer withdrawals require a minimum of ৳1,000. Withdrawals are only available to accounts that have completed KYC verification and have met any applicable bonus wagering requirements. Attempting to withdraw below the minimum will be blocked at checkout.
Most rajbee withdrawals via bKash and Nagad are processed within 1–4 hours during Bangladesh Standard Time business hours. Bank transfer withdrawals typically take 1–2 business days. All withdrawal requests undergo a security review before release. If your withdrawal is pending for more than 6 hours, contact support at [email protected] with your withdrawal reference number.
rajbee does not charge its own platform fees on deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket) or bank may apply their own standard transaction charges. Always check your payment provider's current fee schedule. Any applicable third-party fees will be reflected in your wallet or bank statement, not deducted from your rajbee balance.
Yes, rajbee accepts deposits and withdrawals via Rocket (Dutch-Bangla Bank mobile banking) and Upay. The deposit process is the same as bKash and Nagad — select your preferred method in the Deposit section, send to the rajbee merchant number, and submit the transaction reference. Processing times are typically 2–10 minutes depending on network conditions.
Games & Gameplay
Cricket betting markets, slots, live casino, RTP, fair play, and mobile play.
rajbee offers a wide range of cricket betting markets including match winner, top batsman, top bowler, total runs over/under, innings score, method of dismissal, and live in-play betting. Coverage includes the Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC Champions Trophy, Bangladesh Tigers international matches, and major bilateral series. Live odds are updated ball-by-ball.
To play slots on rajbee, log in, navigate to the Slots section, and browse the game library from top providers including Pragmatic Play, NetEnt, and Microgaming. Tap any game to launch it directly in your browser — no app download is required. Set your bet size using the on-screen controls, then tap Spin. Slots are available 24/7 and are fully optimised for mobile play on Android and iOS.
RTP (Return to Player) varies by slot title. Most games in the rajbee Slots library from providers like Pragmatic Play and NetEnt carry RTPs between 94% and 97%. The RTP for each individual game is listed in that game's information panel — look for the "i" or "Help" button inside the game. RTP is calculated over millions of spins and does not guarantee individual session outcomes.
Yes, rajbee's live casino is fully playable on mobile browsers without any app installation. Games powered by Evolution Gaming and Ezugi — including Live Baccarat, Live Roulette, Live Blackjack, and Teen Patti — stream in real-time via your mobile browser. A stable internet connection (4G or Wi-Fi) is recommended for the best live streaming experience.
Yes. All games on rajbee are sourced from internationally recognised game studios whose Random Number Generators (RNGs) are independently certified for fairness. Providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi undergo regular third-party audits. rajbee does not modify game logic — outcomes are determined entirely by the provider's certified RNG.
Bonuses & Promotions
Welcome bonuses, wagering requirements, free spins, reload offers, and the rajbee loyalty programme.
Yes, rajbee offers a welcome bonus for newly registered players who make their first qualifying deposit. The exact bonus percentage and maximum amount are displayed on the Promotions section of the platform and may vary by season or campaign. Log in to your rajbee account to see the current welcome offer available to you. Always read the bonus terms before opting in.
Wagering requirements define how many times you must bet your bonus amount before you can withdraw bonus-derived winnings. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place a total of ৳20,000 in qualifying bets before withdrawal is unlocked. Wagering requirements for each rajbee promotion are clearly stated in the individual offer's terms. Not all games contribute equally — check contribution rates per game type.
rajbee runs periodic free-spin promotions on selected slot titles and reload bonus offers for existing players. These are often tied to specific events such as the BPL season, Eid, or Pohela Boishakh. Reload bonuses are credited on qualifying top-up deposits made within the promotional window. Check the Promotions section of your account regularly or opt in to marketing emails to be notified of current offers.
rajbee rewards its most active players through a tiered loyalty programme. Players accumulate points as they wager on cricket, slots, and live casino games. Higher tiers unlock benefits including faster withdrawals, dedicated account managers, exclusive reload offers, and higher deposit and withdrawal limits. Details of your current loyalty tier are visible in your account profile. Contact support to learn more about VIP eligibility.
No — bonus funds on rajbee are subject to wagering requirements before they become withdrawable. Your account balance is typically split into a real-money wallet and a bonus wallet. Winnings generated from bonus funds are held in the bonus wallet until the full wagering requirement has been met. Once completed, the qualifying balance transfers to your real-money wallet and is available for withdrawal. Expiry windows apply — check the specific offer's terms for the deadline.
Safety & Responsible Gaming
Platform security, age policy, self-exclusion, deposit limits, and support resources for Bangladeshi players.
rajbee operates as a secure online platform protected by SSL/TLS encryption on all data transmissions between your device and our servers. Your personal information and payment details are handled in accordance with our Privacy Policy, which restricts data sharing to necessary service providers only. rajbee does not store full payment credentials and uses reputable, audited third-party payment processors including bKash, Nagad, and Rocket.
You must be 21 years of age or older to register and play on rajbee. This is a strict platform-wide policy. Age is verified during the KYC process using government-issued identity documents. Any account found to belong to a person under 21 will be closed immediately and any deposits will be refunded. rajbee encourages parents and guardians to use parental control software to prevent underage access to gambling sites.
To set a deposit limit on rajbee, log in and go to Account Settings, then select Responsible Gaming. Choose Daily, Weekly, or Monthly limit and enter your preferred maximum deposit amount in BDT. Limit reductions take effect immediately. Limit increases require a 7-day cooling-off period before they become active. You can also contact support at [email protected] to request a limit adjustment.
To self-exclude from rajbee, go to Account Settings and select Responsible Gaming, then choose Self-Exclusion. You can select a period of 6 months, 1 year, 5 years, or permanent exclusion. Self-exclusion takes effect immediately — your account will be closed and you will not be able to log in during the exclusion period. Any remaining balance is returned to your registered payment method. For permanent exclusion, written confirmation via email to [email protected] is required.
If you feel your gambling is no longer recreational and is causing financial or emotional stress, act now — do not wait. Log in to your rajbee account and activate a time-out or self-exclusion from the Responsible Gaming section in Account Settings. You can also email [email protected] with the subject line "Responsible Gaming Request" and our trained team will respond within 24 hours during BST business hours, with complete confidentiality. For deeper support, speak with a trusted family member or a mental health professional in your area.
rajbee shares your personal data only with third parties that are strictly necessary for platform operations — payment processors like bKash and Nagad, identity verification services, and fraud prevention providers. We do not sell your data to advertisers or unrelated third parties. Full details of how your information is collected, stored, and used are outlined in the rajbee Privacy Policy, which you can read at any time via the footer link.
Still Have Questions?
Our support team is available daily during Bangladesh Standard Time hours. Explore more of rajbee or reach out directly — we are happy to help.