rajbee Privacy Policy
How rajbee collects, uses, stores, and protects the personal information of players across Bangladesh. Your data is handled with care and transparency.
1. Introduction
Who we are, what this policy covers, and why it matters.
rajbee ("rajbee", "we", "us", "the Platform") operates the online casino and sports betting website available at rajbee.app. This Privacy Policy explains in plain, formal English how we collect, use, process, store, share, and protect the personal information you provide to us — or that we generate — when you use any part of the rajbee platform.
This Privacy Policy applies to all players who create or attempt to create an account on rajbee, all visitors to rajbee.app regardless of whether they register, and all individuals who interact with rajbee through any supported communication channel including our customer support email. It covers all data processing activities that rajbee undertakes in connection with the operation of its platform and services.
By creating a rajbee account, continuing to use the Platform after this Privacy Policy has been updated, or providing us with your personal information in any other context, you acknowledge that you have read and understood this Privacy Policy and consent to your data being processed as described herein. If you do not consent, you must not create an account and must stop using the Platform.
This Privacy Policy should be read together with the rajbee Terms & Conditions, which govern the overall legal relationship between you and rajbee. In the event of any conflict, the specific provisions of this Privacy Policy prevail with respect to data protection matters.
2. Data We Collect
The categories of personal information rajbee collects from or about you.
rajbee collects personal data in two principal ways: information you provide to us directly, and information we collect automatically when you use the Platform. The categories of data we collect are described below.
Information You Provide Directly
- Registration data: your full legal name, date of birth, nationality, residential address, email address, and mobile phone number as submitted during account creation.
- Identity verification documents: copies of national ID cards, passports, or other government-issued documents submitted during the KYC (Know Your Customer) process.
- Payment information: details of the payment methods you register on your account, including bKash account numbers, Nagad account numbers, Rocket account numbers, Upay details, and bank account information where applicable. Full payment credentials are processed by our payment partners and are not stored in full on rajbee servers.
- Communications: any messages, emails, support requests, complaints, or other correspondence you send to rajbee, including the content of those communications and any attachments.
- Responsible gaming data: any self-exclusion requests, deposit limit preferences, time-out elections, or other responsible gaming tool settings you configure on your account.
Information We Collect Automatically
- Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, device identifiers, and time-zone settings.
- Usage data: pages visited, games played, bet history, session duration, click patterns, search queries within the Platform, and navigation paths.
- Transaction data: deposit and withdrawal amounts, dates, times, and method used; wagering history; bonus activation and usage records.
- Cookie and tracking data: information collected through cookies and similar tracking technologies as described in Section 7 of this Policy.
- Geolocation data: your approximate geographic location derived from your IP address or, where permitted, device GPS signals, used to apply applicable access controls.
rajbee does not intentionally collect special categories of sensitive personal data (e.g., health data, political opinions, biometric data) except where strictly necessary for identity verification or responsible gaming compliance. Any such data is handled with additional safeguards.
rajbee does not knowingly collect personal data from individuals under the age of 21. If we discover that a minor has provided us with personal data, that data will be deleted and the account closed immediately.
3. How We Use Your Data
The lawful purposes for which rajbee processes your personal information.
rajbee processes your personal data only where there is a clear and legitimate purpose for doing so. The primary purposes are set out below, along with the basis on which rajbee relies to process data for each purpose.
- Account creation and management: to register your account, verify your identity, maintain your account records, and provide you with access to the Platform and its features.
- Service delivery: to process deposits and withdrawals, settle bets, apply bonuses, resolve disputes, and operate all other core Platform functions.
- Identity and fraud verification (KYC / AML): to verify your identity, confirm your age (21+ requirement), conduct anti-money-laundering checks, and meet any other applicable compliance obligations. This processing is mandatory — refusal to provide the required data may result in account suspension.
- Customer support: to respond to your queries, complaints, and support requests, and to maintain a record of those communications for quality assurance and dispute resolution purposes.
- Security and fraud prevention: to detect, investigate, and prevent fraudulent activity, account takeovers, collusion, and other prohibited behaviour on the Platform.
- Responsible gaming: to monitor play patterns for signs of problem gambling, enforce self-exclusion or limit settings you have applied, and fulfil any duty-of-care obligations.
- Marketing and promotions: with your consent, to send you information about rajbee promotions, seasonal offers (e.g., Eid, Pohela Boishakh, BPL season promotions), and new game launches. You may withdraw this consent at any time by contacting support.
- Analytics and platform improvement: to understand how players use the Platform, identify bugs, improve game offerings, and optimise the user experience.
- Legal compliance: to comply with any legal obligation to which rajbee is subject, including responding to lawful requests from competent authorities.
4. Our Privacy Commitments
Six core principles that guide how rajbee handles your personal data.
All data transmitted between your device and the rajbee platform is protected by industry-standard SSL/TLS encryption. This ensures that your personal details, payment data, and account credentials cannot be intercepted by third parties during transmission.
Your personal data is stored on secured servers with access restricted to authorised personnel only. rajbee applies physical, technical, and organisational security measures to prevent unauthorised access, accidental loss, destruction, or disclosure of your data.
rajbee will not use your personal data for any purpose other than those described in this Privacy Policy without first obtaining your explicit consent. Data collected for KYC will not be repurposed for marketing, and marketing preferences will not affect your core account functionality.
rajbee collects only the data genuinely needed to deliver its services and meet its legal obligations. Account data is retained for as long as your account remains active and for a defined period thereafter as required by applicable recordkeeping rules. You may request data deletion subject to our legal retention obligations.
rajbee shares your data with third parties only where necessary to deliver the service (e.g., payment processors, KYC verification providers, game studios) or where required by law. We do not sell your personal data to advertisers or data brokers. All third-party processors are bound by data processing agreements.
You have the right to access a copy of your personal data held by rajbee, correct inaccurate data, request deletion (subject to legal retention obligations), withdraw marketing consent, and raise a complaint regarding our data handling. All requests should be submitted to [email protected].
5. Third-Party Sharing
Who rajbee shares your data with and under what conditions.
rajbee does not sell, rent, or trade your personal data to any third party for that party's own commercial purposes. We share personal data with third parties solely in the following circumstances:
- Payment service providers: bKash, Nagad, Rocket, Upay, and banking partners receive the minimum data necessary to process your deposit or withdrawal transaction. These providers operate under their own privacy policies and are responsible for their own data handling.
- Identity verification providers: third-party KYC and anti-money-laundering service providers receive identity document data solely for the purpose of verifying your identity and age in accordance with our compliance obligations.
- Game content providers: game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a player session token and anonymous game-round data as necessary to serve game content. These providers do not receive your full personal profile.
- Analytics and technical providers: we use technical service providers to help operate, maintain, and improve the Platform. These providers are authorised to access data only as necessary to perform their contracted services and are bound by confidentiality obligations.
- Law enforcement and regulatory authorities: rajbee will disclose personal data to competent government authorities, courts, or law enforcement agencies where required to do so by applicable law, court order, or regulatory instruction.
- Business transfers: in the event of a merger, acquisition, or sale of the rajbee business, personal data may be transferred to the successor entity, subject to the same privacy protections described in this Policy.
6. Cookies & Tracking Technologies
rajbee uses cookies and similar technologies (local storage, session storage, pixel tags) to operate the Platform, remember your preferences, maintain your session security, and gather anonymised analytics data. Cookies fall into the following categories:
Required for the Platform to function. These enable session management, security tokens, and fraud prevention. They cannot be disabled without breaking core Platform functionality.
Remember your language, display, and notification settings so you do not need to re-enter them each session.
Collect anonymised usage statistics to help rajbee understand how players navigate the Platform and identify areas for improvement. No personally identifiable information is included in analytics data.
Used only where you have given explicit consent to receive personalised promotions. You may withdraw this consent at any time through your account settings or by contacting support.
You may control cookie settings through your browser. Disabling non-essential cookies will not affect your ability to log in or place bets, but may reduce the personalisation of your experience on the Platform.
7. Your Data Rights
Subject to applicable law and any overriding legal obligation to retain data, you have the following rights in respect of your personal data held by rajbee:
- Right of access: you may request a copy of all personal data rajbee holds about you.
- Right of rectification: you may request that inaccurate or incomplete personal data be corrected or updated.
- Right of erasure: you may request that rajbee delete your personal data. This right is subject to legal retention requirements — data that must be retained for KYC, AML, or regulatory purposes cannot be deleted on request.
- Right to withdraw consent: where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
- Right to complain: if you believe rajbee has handled your personal data unlawfully, you have the right to raise a formal complaint. Please contact us first at [email protected] before escalating to any relevant supervisory authority.
All data rights requests should be submitted in writing to [email protected] with the subject line "Data Rights Request — [your username]". rajbee will acknowledge your request within 5 Bangladesh Standard Time business days and provide a substantive response within 30 calendar days.
8. Contact & Data Controller
rajbee is the data controller for all personal data processed in connection with the Platform. If you have any questions, concerns, or requests relating to this Privacy Policy or to how rajbee handles your personal data, please contact us:
This Privacy Policy was last updated and is effective as of 2026. All prior versions are superseded by this document.
Explore rajbee Safely
Now that you understand how we protect your data, dive into cricket betting, slots, and live casino games — or check our FAQ for any remaining questions.